My career has been shaped by working at the intersection of information technology, libraries, and research. I started in server rooms at New York University and have progressed through increasingly strategic roles at leading research institutions.

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Yale University Library (2011–Present)

Yale's library system is among the world's largest, with 15 million volumes and extensive special collections supporting research across all disciplines.

Director, Client Services & IT Operations (2018–Present) Acting Senior Director (February 2024–April 2025)

Lead enterprise systems, research computing, digital workplace strategy, and IT operations for one of the world's premier research libraries. Manage a team of 20+ staff, coordinating work across a 40-person IT organization with a $10M+ portfolio supporting 575 staff across 21 buildings.

Recent initiatives:

  • Led 55,000-user single sign-on migration, strengthening security while minimizing disruption

  • Directing technology strategy for a $4M platform modernization integrating 100+ enterprise systems

  • Established AI governance frameworks and PMO discipline that improved client satisfaction by 20%

  • Led digital workplace transformation across 20+ departments, reducing manual work by 30%

Current scope:

  • Oversee technology supporting $1B+ in physical and digital assets across 21 buildings

  • Partner with faculty on research computing infrastructure, including GPU environments and data platforms

Director, Enterprise Systems & Services (2013–2018)

Led enterprise applications and infrastructure strategy, delivering $5M in cost savings through strategic infrastructure transitions. Selected and implemented multi-petabyte, multi-region digital preservation solution. Shifted infrastructure strategy to leverage central IT and cloud services, dramatically reducing local infrastructure footprint.

Head of Technology & Digital Assets — Beinecke Rare Book & Manuscript Library (2011–2013)

Directed technology strategy for one of the world's largest special collections libraries. Modernized digitization operations through workflow redesign and equipment upgrades, increasing throughput by 50% and delivering $1.5M in cost savings over five years. Led implementations of digital collections platform, archival management system, and exhibition publishing service.

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Historical Society of Pennsylvania (2010–2011)

Director of Information Technology

Provided technology leadership for a leading special collections institution, reporting directly to the president and board. Led implementation of collections discovery and digital asset management platforms aggregating access to over 21 million items. Directed organization-wide website redesign supporting outreach, e-commerce, and fundraising.

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New York University (1999–2010)

Systems Manager (2004–2010)

Managed enterprise IT services for NYU's global research community of 50,000+ users and a consortium of affiliated institutions including Cooper Union, The New School, New York School of Interior Design, and the New York and Brooklyn Historical Societies. Led implementations of integrated library system (Ex Libris Aleph), discovery services (Ex Libris Primo), and fulfillment systems. Oversaw on-premises data center operations.

Technical Support Coordinator (2001–2004)

Supervised staff responsible for systems administration and workstation support. Led infrastructure standardization, baseline security policy development, and enterprise-wide antivirus deployment across 350+ devices.

Technical Support Technician (1999–2001)

Provided systems administration and workstation support. Configured and maintained server and network infrastructure supporting library operations.

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Frohlich Interactive, LLC (2008–2009)

Founder

Developed proof-of-concept web application using natural language processing and sentiment analysis for real-time news analysis. Consulted for Thomson Reuters, Daylife.com, and Undercurrent.